technical support

We offer technical support to compliment that which you recieve from the Remedy Corporation. For most of your needs, Remedy Technical Support is an excellent resource. There are, however, occasions when you would like just a little bit more. Based on input from our customers, we have put together a support team that can provide you with exactly what you are looking for. We offer:

Senior Level Engineers:
First and foremost, all our customers given access to a senior level consultant - an engineer who has worked in the field and understands firsthand the problems that can occur in real world situations. We also offer the benefit of having our engineer come to your office to troubleshoot your problems - with as little as 24 hours notice.

Vendor Management:
We will manage the relationship between Remedy Support and other technical support providers so that you have a single point of contact who is responsible for resolving your problems.

Technical Advice:
The best way to resolve a problem is to prevent it from happening in the first place. We will act as a sounding board for your projects and offer expert advice so that your project can be successful before it even gets started.

Documentation:
We have found that many of our customers' systems are under-documented (or not documented at all!). Our engineers can analyze and document your system so that you are better prepared to expand and maintain it.

Cheap Support:
Our support packages are tailored to fit each customer's needs and are very reasonably priced. Please contact us so that we may discuss your needs - we may even be able to provide you support for FREE!